Timber + Steel + NOSW lodged by us
Private power pole replacement.
Thorntek replaces and installs private power poles across Sydney. We manage the network approvals, transfer the service and restore supply, usually within a day.
When a private pole needs replacing
Private poles are the owner's responsibility. Replace the pole when there is:
- rust at the base or rot in the timber
- a lean, or a damaged crossarm
- UV damage to the service mains it carries
- a defect notice from Ausgrid or Endeavour Energy
For a defect notice, send every page through our defect notice rectification service.
How a pole replacement runs
01
Send photos of the pole through our contact page. We provide a fixed quote.
02
We apply for the job number from your network. Thorntek is accredited to both Ausgrid and Endeavour Energy.
03
We install the new pole, transfer the service and restore supply. Most single pole replacements take a day.
04
We submit the Notice of Service Work (NOSW) to the supply authority on completion.
No network isolation or notice of arrangement is required. We manage the job number and the NOSW.
Replacements and new installations
- Steel and timber pole replacement
- Crossarm renewal and service transfer
- New poles for long driveways, rear buildings and acreage frontages
- Points of attachment and service mains: overhead services
- Underground connection as an alternative
Storm damage is prioritised. Call 1300 58 58 16.
How to get a quote
Send photos of the pole, its base and the attachment point through the contact page or to connect@thorntek.com.au. You receive a fixed quote, with a free site visit where the job needs one.
Fixed quote + Job number + NOSW lodged
Recent private pole replacements
Common questions
How much does it cost to replace a private power pole?
Price depends on height, access, timber or steel, and whether the crossarm and service are replaced at the same time. Send photos through the contact page for a fixed quote.
Who is responsible for the power pole on my property?
The property owner owns the pole, its crossarm and the service span it carries; the network's responsibility ends at its own poles. If yours is rusted, leaning or named on a notice, send us photos through the contact page.
How long does it take to replace a private power pole?
Most single pole replacements are completed in a day, with no network isolation required, and storm damaged poles are prioritised. Your fixed quote confirms the timing.
How do I know if my power pole needs replacing?
Rust at the base, rot in timber, a new lean, a deteriorating crossarm or a defect notice from the network. Send us a photo of the pole and its base and we will advise.
I have received a defect notice from Ausgrid or Endeavour Energy about my pole. What do I do?
Send every page of the notice to connect@thorntek.com.au. We apply for the job number, replace the pole once approved and submit the Notice of Service Work (NOSW) to clear the defect.
Who can replace a private power pole?
Only a Level 2 Accredited Service Provider, as the pole carries live service mains. Thorntek holds ASP 4869 with both Ausgrid and Endeavour Energy and replaces private poles across Sydney.