Service lines + Points of attachment + Approvals lodged by us
Overhead service? Sorted.
Service lines, points of attachment and disconnect and reconnects across Sydney. Level 2 ASP accredited to both Ausgrid and Endeavour Energy, with every approval lodged by us.
Overhead service work we do
Everything overhead between the network's point of supply and your switchboard is the service side, and the service side is ours, end to end.
- Replace aged, UV damaged or undersized overhead service mains
- Install new overhead service connections, single and 3 phase
- Repair or relocate points of attachment, brackets and risers
- Retension low or sagging spans to meet the NSW Service and Installation Rules
- Disconnect and reconnect (D+R) for renovations, reroofing, painting and demolition
- Rectify overhead defects flagged by Ausgrid or Endeavour Energy
- Convert an overhead service to underground
Pole work too. Replacements and new installs are covered on our private power poles page.
How an overhead job runs
01
Send photos and your details through the contact page, or call 1300 58 58 16.
02
We assess from the photos, add a free site visit if it’s needed, and give you a fixed quote.
03
We book the work in and handle every Ausgrid or Endeavour approval along the way.
04
The new service goes up, gets tested, and your power is back on. Paperwork lodged by us.
Every approval sits with us. You never touch the network paperwork.
Your service line, your responsibility
The point of attachment is where your service mains land on the building, usually a bracket on the fascia, the wall or a riser. From the network's pole to there is your service mains. From there through to the main switchboard or meter box is your consumer mains. All of it belongs to you, not the network, and work on it is restricted to a Level 2 ASP.
A corroded bracket, a cable pulling away from the house, UV cracked insulation. That's how a service line ends up on a defect notice. Send us a photo before it gets there and we quote the fix.
Disconnect and reconnect for builders and trades
Reroofing, rendering, painting, a knockdown. The power comes off the house before the trades start and goes back on when they're done. Give us your booking date or the builder's program and we work to it.
Where the supply has to come off, we disconnect at the point of attachment, then reconnect and test when the site is clear.
Call 1300 58 58 16 with your dates and we lock it in.
Cable down or storm damage
If your service line has come down or been pulled off the house, treat it as live. Keep everyone at least 8 metres clear and call your network straight away: Ausgrid on 13 13 88, or Endeavour Energy on 131 003. Call 000 if anyone is in danger. Making it safe is the network's job.
The repair is ours. Once the site is safe, we replace the bracket and the cable, test it, and get your power back on.
On a commercial site the same work usually has to happen without the place shutting. See commercial electrical.
Common questions
There's a power line down or sparking. Who do I call?
Stay well clear, at least 8 metres, and report it straight to your network: Ausgrid on 13 13 88 or Endeavour Energy on 131 003. Call 000 if anyone's in danger. Once it's made safe, the repair is where we come in.
Who is responsible for the power line from the pole to my house?
The service line from the network's pole to your point of attachment is the homeowner's responsibility, not the network's, and so is everything from there through to your switchboard. Work on it is restricted to a Level 2 ASP. If yours is aged, damaged or flagged on a notice, send photos through our contact page.
How much does it cost to replace the overhead service line to my house?
It depends on the span, the size of the service and the condition of the point of attachment. A like for like replacement is a different job to an upgrade to a 200A service. We quote it fixed from your photos and details, so send them through the contact page.
What is the point of attachment on a house?
The point of attachment is where your service cable lands on your building, usually a bracket on the fascia, the wall or a riser. The cable is yours, and your responsibility runs from the street through to the switchboard. Repairs to it are Level 2 ASP work. If yours is corroded or pulling away, send us a photo.
Do I need a Level 2 electrician to disconnect and reconnect my power?
Yes. Disconnecting and reconnecting your supply at the point of attachment is Level 2 ASP work. We do D+Rs for renovations, demolition, roofing and painting: power off when the trades need it, back on and tested when they are done. Call 1300 58 58 16 with your dates.
The power line to my house is sagging or too low. What do I do?
Low or sagging service lines breach the clearance requirements in the NSW Service and Installation Rules and need a Level 2 ASP to fix, usually by retensioning the span or raising the point of attachment. Do not touch the cable. Send us a photo taken from the ground and we will take it from there.