Service lines + Points of attachment + Approvals lodged by us
Overhead services.
Service lines, points of attachment and disconnection and reconnection across Sydney. Thorntek is a Level 2 ASP accredited to both Ausgrid and Endeavour Energy, and lodges every approval on your behalf.
Overhead service work we carry out
- Replacement of aged, UV damaged or undersized overhead service mains
- New overhead service connections, single and 3 phase
- Repair or relocation of points of attachment, brackets and risers
- Retensioning of low or sagging spans to meet the NSW Service and Installation Rules
- Disconnection and reconnection (D+R) for renovations, reroofing, painting and demolition
- Rectification of overhead defects notified by Ausgrid or Endeavour Energy
- Conversion of an overhead service to underground
Pole replacements and new poles: private power poles.
How an overhead job runs
01
Send photos and your details through the contact page, or call 1300 58 58 16.
02
We assess from the photos, with a free site visit where needed, and provide a fixed quote.
03
We book the work and manage every Ausgrid or Endeavour Energy approval.
04
We install and test the new service and restore supply. All paperwork is lodged by us.
Every network approval is managed by Thorntek.
The service line is the owner's responsibility
The point of attachment is where your service mains meet the building, usually a bracket on the fascia, wall or a riser. The service mains from the network's pole to that point, and the consumer mains on to the switchboard, belong to the property owner. Work on them is restricted to a Level 2 ASP.
Corroded brackets, cable pulling away from the house and UV cracked insulation are common defect notice items. Send a photo for a quote.
Disconnection and reconnection for builders and trades
We disconnect at the point of attachment before reroofing, rendering, painting or demolition, then reconnect and test when the site is clear. We work to your booking date or the builder's program.
Call 1300 58 58 16 with your dates.
Cable down or storm damage
Treat a fallen or pulled away service line as live and keep everyone at least 8 metres clear. Call your network first: Ausgrid on 13 13 88 or Endeavour Energy on 131 003, and 000 if anyone is in danger. Making the site safe is the network's responsibility.
Once the site is safe, we replace the bracket and cable, test and restore supply. Commercial sites: commercial electrical.
Common questions
There is a power line down or sparking. Who do I call?
Stay at least 8 metres clear and call your network: Ausgrid on 13 13 88 or Endeavour Energy on 131 003, and 000 if anyone is in danger. Once the site is safe, we carry out the repair.
Who is responsible for the power line from the pole to my house?
The property owner, from the network's pole to the point of attachment and on to the switchboard; work on it is restricted to a Level 2 ASP. If yours is aged, damaged or named on a notice, send photos through our contact page.
How much does it cost to replace the overhead service line to my house?
Price depends on the span, the service size and the condition of the point of attachment; a like for like replacement differs from an upgrade to a 200A service. Send photos and details through the contact page for a fixed quote.
What is the point of attachment on a house?
Where your service cable meets the building, usually a bracket on the fascia, wall or a riser. It belongs to the property owner, and repairs to it are Level 2 ASP work.
Do I need a Level 2 electrician to disconnect and reconnect my power?
Yes, disconnection and reconnection at the point of attachment is Level 2 ASP work. We carry out D+Rs for renovations, demolition, roofing and painting; call 1300 58 58 16 with your dates.
The power line to my house is sagging or too low. What do I do?
A low or sagging service line breaches the NSW Service and Installation Rules and must be corrected by a Level 2 ASP, usually by retensioning the span or raising the point of attachment. Do not touch the cable; send us a photo taken from the ground.