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Thorntek Electrical, Level 2 ASP
Ausgrid & Endeavour accredited

Privacy policy.

Last updated + 11 August 2026

Thorntek Pty Ltd (ABN 26 166 930 374, trading as Thorntek Electrical, “Thorntek”, “we”, “us”) respects your privacy. This policy explains, in plain English, what we collect through this website, how we use it, and who we share it with. We handle personal information in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Who we are

Thorntek Pty Ltd

2. What we collect

Information you give us through a form. When you use the contact form or the free switchboard photo audit on this site, we collect what you type and any files you attach. Depending on the form, that can include:

  • Your name, phone number and email address
  • Your suburb, and for the audit your street address and postcode
  • The details of what you need, including notes and the reason you are getting in touch
  • Photos and PDF documents you upload (for example a photo of your switchboard, meter box, point of attachment or a defect notice)
  • In the switchboard audit, your property profile: who you are in relation to the property (owner, landlord, manager, tradesperson, buying or selling), the type of supply (overhead or underground), single or 3 phase, and what you have or plan to add (for example off peak hot water, heat pump, pool or spa, air conditioning, solar, battery, EV charger, sub board or extra load)
  • Whether you tick the single optional box asking if you would like to receive occasional Thorntek updates by email. It appears on every form on this site and it is never required to submit

Information you give us when you open an account with us. Our client onboarding form is sent to you by link when you are setting up a trading account. It is not linked from anywhere on this site. If you complete it, we collect:

  • Your business details: legal and trading name, ABN or ACN, entity type, date established, nature of business, and your street and postal addresses
  • Contact details for your main contact and for your accounts contact, including name, position, phone and email
  • If you apply for a 30 day account: the credit limit you are asking for and your estimated monthly spend
  • If you apply for a 30 day account: for each director, their full name, date of birth, residential address and driver licence number. We ask for these to confirm identity and to assess the application, and for no other purpose.
  • If you apply for a 30 day account: trade reference details, which include the name, contact person, phone and email of businesses you have nominated. Please make sure the people you nominate are happy for you to give us their details.
  • Whether you accept our terms of trade, and where a director's personal guarantee applies, the guarantor's name, position and typed signature, along with the date and a record of the acceptance

Identity and credit details in an account application are only used to assess and administer that account. We do not use them for marketing, and we do not sell or disclose them except as described in section 6 or where the law requires it.

Information collected automatically when you visit. Like most websites, when you browse this site some information is collected automatically, including your IP address, the pages you view, the site or link that sent you here, your approximate location (worked out from your IP address), and your device and browser type. This happens through our host and through the analytics and advertising tools described in section 3.

We do not knowingly collect personal information from children under 18.

3. Analytics and advertising tools we use

This website uses third party tools that run when you visit and send information about your visit to those third parties. They are:

  • Google Analytics 4. This helps us understand how people use the site: which pages are viewed, where visitors came from, approximate location, and device and browser type. It sets cookies and sends this usage information to Google. It does not receive anything you type into a form.
  • Meta Pixel (Facebook and Instagram). This is Meta’s tracking tool. It runs on every page and reports activity to Meta, including when a page loads, when you view certain content, and when you take a contact action such as clicking a phone number, clicking an email link, or submitting a form. It sends event information along with Meta’s own cookies and your IP address and browser details, which are data that can identify you. It does not send the name, email or phone number you type into a form.
  • Meta Conversions API. Alongside the pixel, we use (or intend to use) Meta’s server to server tool. When active, our website sends the same contact and page events to Meta from our server, together with your IP address and browser details and Meta’s cookie identifiers. If we ever pass an email address or phone number through this tool, it is scrambled (hashed) before it is sent. The purpose is the same as the pixel: to measure activity and reach people who may need our services.

Between them, these tools mean Meta and Google receive information about your visit as a routine part of using this site, not only when we are running a specific ad campaign. Both Google and Meta are based in the United States, so this information is handled overseas. We may also use SEO and website performance tools from time to time to help the site be found and to keep it fast.

4. Cookies and similar technology

The tools above set cookies and use similar technology to recognise your browser and measure activity. Cookies are small files stored by your browser. You can block or clear cookies in your browser settings at any time, though some parts of the site may not work as well if you do.

5. Bot protection on forms

To stop spam and automated abuse, our forms use Cloudflare Turnstile, a bot check provided by Cloudflare. When it is active it runs a quick challenge in your browser and sends your IP address and a challenge token to Cloudflare so it can confirm you are a real person. It does not receive the content of the form.

6. Who we share it with

We do not sell personal information. The tools and services above mean information is shared with the following providers as part of running the site:

  • Google receives site usage information through Google Analytics.
  • Meta receives page and contact event information through the Meta Pixel and, when active, the Meta Conversions API, including data that can identify you such as your IP address and cookie identifiers.
  • Cloudflare is our website host and content delivery network, so it processes every request and can see visitor IP addresses and standard server logs. Cloudflare also provides the Turnstile bot check on our forms, and it stores what you submit. When you send a form, the whole submission, including the photos and PDF documents you attach and, on the client onboarding form, the credit application details, is written to Cloudflare key value storage on our account so that an enquiry cannot be lost if email delivery fails.
  • Microsoft 365 (Microsoft Graph). Your submission is also delivered to us as an email into our Thorntek Microsoft 365 mailbox, which is where we read it and work from.
  • SimPro. Our job management system. When you send an enquiry we create a customer record and a lead in SimPro holding your name, phone, email, the suburb or street address you gave us, and what you wrote, so the office can quote the work and schedule it.

Separately from the website, in the normal course of running the business we may disclose your information where reasonably necessary to do the work you have asked for or where the law requires it. That can include your network distributor (Ausgrid or Endeavour Energy) when connection or metering work is required, NSW Fair Trading and other regulators for compliance and certification, subcontractors and suppliers engaged on your job under confidentiality, and our accountants, insurers and professional advisers.

7. How we use your information

We use your information to:

  • Respond to your enquiry, prepare a quote, and schedule, perform and invoice electrical work
  • Complete the free switchboard photo audit and get back to you about it
  • Understand how the site is used so we can improve it
  • Reach people who may need our services through advertising, using the analytics and advertising tools in section 3
  • Send you occasional Thorntek updates by email, but only if you have opted in or you already have a relationship with us
  • Meet our legal, regulatory and network obligations

We keep your information only for as long as we need it to provide our services and to meet our legal, tax and regulatory obligations, then we dispose of it.

8. Email marketing and the Spam Act 2003

Our forms include an optional tickbox to opt in to marketing emails. If you tick it, you give us express consent to email you occasional Thorntek updates on projects, NSW electrical regulations, and industry insights. We comply with the Spam Act 2003 (Cth):

  • We only email you if you have given express consent (you ticked the box) or where you have an existing relationship with Thorntek from which consent can be inferred
  • Every marketing email identifies Thorntek as the sender with our ABN, phone, email and website
  • Every marketing email contains a working unsubscribe link
  • Unsubscribe requests are honoured, and we keep a record so you are not added back by mistake
  • We do not buy, sell or trade email lists
  • We do not use your enquiry details for marketing unless you specifically opt in

You can unsubscribe at any time using the link in any marketing email, or by emailing connect@thorntek.com.au.

9. Your choices

You have choices about how your information is used:

  • Cookies. You can block or clear cookies, and use private or incognito browsing, in your browser settings.
  • Google. You can opt out of Google Analytics using Google’s browser opt out tool, and manage ad personalisation in your Google account settings.
  • Meta. You can manage or turn off ad personalisation in the settings of your Facebook and Instagram accounts.
  • Access and correction. You can ask us for the personal information we hold about you and ask us to correct it, or ask us to delete it, by contacting us using the details below. We will respond within a reasonable time, normally within 30 days.

10. How we store and protect it

The details and files you send through a form are delivered to and kept in our Microsoft 365 business mailbox. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Access to our systems is restricted to authorised people and protected by passwords and multifactor authentication.

11. How to contact us about privacy

If you have a question about this policy, want to access, correct or delete your information, or want to make a complaint, contact us:

Thorntek Pty Ltd, trading as Thorntek Electrical
36/37-47 Borec Rd, Penrith NSW 2750
Phone 1300 58 58 16
Email connect@thorntek.com.au

If you believe we have breached the Australian Privacy Principles, please raise it with us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The version date above will change to reflect the most recent update. Material changes will be highlighted on the site.

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